Service Schedule

1. Nuumad provides services as subscription-based platform access (monthly and annual payment options available).

2. All subscriptions grant access to business management features and access to consultation features for at least one user.

3. All purchased subscriptions include access to PGDs for the duration of the payment period.

4. Nuumad reserves the right to add or replace PGDs at anytime.

5. Nuumad provides reasonable access to a medical and technical helpline for customers.

6. Once a purchase has been made, there are no refunds available. Credit notes will be used in the event of upgrading your subscription in a way that you’ve paid a higher amount up front. All credit notes are automatically calculated by our partner platform, Stripe.

7. Nuumad reserves the right to terminate and/or change any promotions or promotional codes made available at any time.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;

2. remove any copyright or other proprietary notations from any materials and software on this website;

3. transfer the materials to another person or “mirror” the materials on any other server;

4. recreate and / or resell our intellectual property – unless otherwise agreed with Nuumad;

5. recreate and / or resell PGDs based off our proprietary PGD documents during a subscription period and 2 years after ending a subscription with Nuumad;

6. incorporate or combine Nuumad IP into other work;

7. claim ownership of any improvements, expansions or additions to the IP that may be suggested to Nuumad, and / or developed specifically for any licensees;

8. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Nuumad provides;

9. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

10. use this website or its associated services in violation of any applicable laws or regulations;

11. use this website in conjunction with sending unauthorised advertising or spam;

12. harvest, collect or gather user data without the user’s consent; or

13. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

14. interact with the Nuumad team in an abusive way.

Subscriptions, Fees, Payment, Renewal and Cancellation

Subscription Term and Auto-Renewal
Subscriptions run for the initial period selected (monthly or annual) and automatically renew for successive equal periods at the then-current rates unless cancelled with the required notice.

Cancellation / Notice of Non-Renewal
Cancellation takes effect at the end of the current paid period; access continues until then and no further charges are made. Required notice period:

• 1 day before the renewal date for monthly subscriptions

• 14 days before the renewal for annual subscriptions

Customers can initiate their cancellation anytime via the platform.

Fees and Payment
Fees payable in advance. Invoices due by or on the renewal date. Nuumad reserves the right to charge interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998 (or a contractual rate). Nuumad reserves the right to right to suspend access for non-payment after notice. Prices quoted do not include VAT, however all payments are liable for added VAT.

Price Changes
Nuumad may change fees with 30 days’ prior written notice; changes apply from the next renewal. Customer may give notice of non-renewal if it objects.

No Refunds / Access Continuity
All fees paid or you have taken possession of the product, licences are non-refundable. Once a purchase has been made, you are not entitled to any refund, credit, or pro-rata rebate for unused time, partial periods, dissatisfaction, change of mind, or early cancellation, except where required by applicable law. Cancellation of a subscription takes effect at the end of the then-current payment period; you retain access until that date, but no further charges will be made and no refund will be issued for any remaining unused portion. In the limited case of an upgrade where you have already paid a higher amount upfront, a credit note may be issued (calculated automatically via our payment partner, Stripe) and applied against future fees.

Suspension for Non-Payment
If any fees remain unpaid after their due date, we may, after giving you written notice (including by email), suspend your access to the platform and related services until all outstanding amounts (including any applicable interest and recovery costs) have been paid in full. Suspension under this clause does not terminate the agreement, does not relieve you of your obligation to pay the outstanding fees, and does not affect any other rights or remedies we may have. Once payment is received, access will normally be restored promptly. If the arrears continue for a prolonged period, we may also exercise our separate right to terminate the agreement for breach.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Nuumad, are patented (patent pending), and are protected by applicable copyright and trademark law. We grant our users permission to use and download one copy (per purchased license) of the materials for a commercial, non-transitory use in the name of the original licensee. This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Nuumad at any time.

Data ownership

All data entered by any pharmacy, pharmacist, healthcare professional or business owner on behalf of a patient as an Electronic Health Record (EHR) is owned by the business entering the information. Nuumad is a data processor only and as such is legally obligated to hold all patient and EHR data for 25 years on behalf of the data owner, unless the data owner requests the data to be transferred to their own data storage facilities.

Nuumad pharmacies are able to see and view data added by other pharmacies (through an acceptable level of protection) due to interoperability reason and to ensure patient safety is met and services/medications are not abused by patients.

Our promise for your patient data:

• Nuumad will never use raw data to market to patients or other businesses

• Nuumad will never sell raw data to any entity

• Nuumad reserves the right to sell anonymised analytics of platform use to any third party

• Nuumad also reserves the right to use anonymised analytics to support promotional claims

• Nuumad will only ever contact patients with system operational messages (link to complete risk assessment etc.)
  

Patient data deletion

Nuumad is an electronic health record system (EHR), therefore we have to follow UK legislation around storing patient and consultation data for 25 years (See NHS guidelines for data retention).

Because of this status, the following rules apply to requests for patient data deletion:

1. If a user had added a patient profile, we cannot delete it

   1. Unless it doesn’t have consultation data attached and it is a clear mistake or duplicate

   2. If consultation data is attached to duplicates, we cannot delete it

2. If a user has accidentally started a consultation – the Nuumad customer services team can help the user cancel it

3. If a user has completed a consultation, we cannot delete it

   1. unless specifically requested by the patient and we need an official email from the patient requesting the deletion
      

PGD validity

All PGDs available from Nuumad are valid from the date of purchase or assignment of a license, until the termination of license or revoking of access of a license by the business manager.

Once a licensee is assigned a service (including PGDs) and users accept these terms and download the PGDs, this will be recorded as their digital signature of acceptance of the contents of the PGD. This information is stored agains the name of the authorising superintendent’s name against the same PGD on our systems.

Timings of assignment (assignment and removal) constitute as the legally required start and end date of the PGD respectively (The Human Medicines Regulations 2012). These timings are stored on the Nuumad internal logs against each users’ account. ‘Valid from’ and ‘valid to’ dates on the physical PGD documents are for internal review purposes only and do not correspond with the purchased and assigned licence dates and do not validate or invalidate a PGD from use.

Nuumad PGDs are reviewed monthly by our medical team. Should any changes in legislation, guidelines, market availability or SPCs arise, PGDs are updates to bring these in line with required changes.

Updates to PGDs may be published at any date, outside of the internal ‘valid from’ and ‘valid to’ dates and are at the discretion of the Nuumad medical team.

If a business owner terminates a license agreement with Nuumad, they will be able to use previously purchased licenses until the end of the payment period. Once passed the last payment period, all licenses previously owned by the business owner and related business are terminated and are no longer valid. Any materials downloaded during the ownership of the license, including any and all PGDs, are no longer valid and can no longer be used to run consultations or to dispense medicines and vaccines. All consultations and dispensing activities following the termination require a medical license independent from Nuumad services in order to comply with UK Law.

Additionally, once a sub-license has been revoked by a business owner user from an end-user (HCP), the end user’s license is immediately terminated. Any materials downloaded during the ownership of the license, including any and all PGDs, are no longer valid and can no longer be used to run consultations or to dispense medicines and vaccines. All consultations and dispensing activities following the termination require a medical license independent from Nuumad services in order to comply with UK Law.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Nuumad makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Nuumad or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Nuumad or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our marketing website (www.nuumad.co.uk) are not comprehensive and are for general information purposes only. Nuumad does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

The materials and guidance appearing on our application (all pages beyond logging in) have been created using information from SPCs, PGDs, The Green Book, NaTHNaC and NHS Scotland guidance, but cannot be treated as absolutely comprehensive. Nuumad, Nuumad Medical Ltd and it’s partner Christchurch Clinics (CQC registered) have taken all reasonable steps to make the information included within to be accurate and reliable. However it is each HCP’s responsibility, under the use of their own professional license, to ensure medical best practice and adherence to PGDs.

Nuumad is intended to be a guidance tool, with decisions to be made by the HCPs, and therefore does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Nuumad has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Nuumad of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.